Privacy Policy
Our Commitment to Your Privacy
At Patel Diamond, we are dedicated to safeguarding the privacy of our clients with the same care and precision we bring to every piece of fine jewellery we create. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our boutique and digital presence.
Information We Collect
We collect information you provide directly to us, including:
- Full name, email address, telephone number, and postal address
- Payment and billing information processed through secure, encrypted channels
- Ring size, metal preferences, and customisation details for bespoke orders
- Correspondence and communications with our client advisors
- Browsing behaviour and preferences on our website
How We Use Your Information
Your personal information is used exclusively to:
- Process and fulfil your orders with the utmost care and discretion
- Provide personalised client service and bespoke consultation
- Send order confirmations, shipping updates, and service communications
- Share curated collections, exclusive previews, and private events — only with your consent
- Improve our digital experience and tailor our offerings to your preferences
Sharing of Information
Patel Diamond does not sell, rent, or trade your personal information to third parties. We may share your data only with trusted service providers — such as payment processors and shipping partners — who are bound by strict confidentiality obligations and act solely on our instructions.
Data Security
We employ industry-leading security measures to protect your personal information, including SSL encryption, secure payment gateways, and restricted internal access. Your trust is the foundation of our relationship, and we treat your data with the highest level of discretion.
Cookies & Digital Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site performance. You may adjust your cookie preferences at any time through your browser settings. Disabling cookies may affect certain features of our website.
Your Rights
As our valued client, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate data
- Withdraw consent for marketing communications at any time
- Request the deletion of your personal data, subject to legal obligations
To exercise any of these rights, please contact our Client Care team at conceirge@pateldiamond.com.
Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your data is no longer needed, it is securely deleted or anonymised.
Updates to This Policy
Patel Diamond reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any material changes will be communicated via our website. We encourage you to review this policy from time to time.
Contact Us
For any questions, concerns, or requests regarding your privacy, please reach out to our dedicated Client Care team:
Patel Diamond
Email: conceirge@pateldiamond.com
Website: www.pateldiamond.com